Refund Policy - ToyTopiaa (DSP Enterprises)
At ToyTopiaa (DSP Enterprises), we want you to be completely satisfied with your purchase. Please review our refund policy below for information on refunds and returns.
1. Refund Eligibility:
- Refunds are applicable for eligible products purchased directly from ToyTopiaa (DSP Enterprises) website.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
2. Refund Process:
- Customers must contact our customer support team within 3 days from the date of delivery to initiate a refund request.
- Please provide the order number, reason for the refund request, and any relevant details or images if applicable.
- Our customer support team will review your request and provide further instructions on returning the item if necessary.
3. Refund Options:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within 5-7 days.
- Refunds may also be provided in the form of store credits or gift cards, based on mutual agreement.
4. Non-Refundable Items:
- Certain items such as gift cards, downloadable software, and personalized/customized products, educational program, subscription, membership card may not be eligible for refunds unless defective or damaged upon receipt.
5. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is being returned due to defects or errors on our part.
6. Contact Information:
- For refund inquiries or to initiate a refund request, please contact our customer support team using the following details:
- Mobile: +91 820-8125775
- Email: toytopiaa@gmail.com
7. Address for Returns:
- Shop No. 3, Chordiya Corner, Gangadham - Shatrunjay Rd, Arihant Society, Kondhwa Budruk, Pune, Maharashtra 411048.
8. Additional Notes:
- Refunds are subject to approval based on our inspection of the returned item's condition.
- Any damaged or incomplete returns may be subject to partial refunds or rejection.
Thank you for shopping at ToyTopiaa (DSP Enterprises). We value your satisfaction and are committed to resolving any issues related to your purchases promptly.
ToyTopiaa,
DSP Enterprises, Pune